Returns is a scheme provided directly under this policy by the respective Curega Healthcare in respect of which you are offered the option of swap, substitution and/or refund by the respective Curega Healthcare. All products listed within a given category may not have the same return policy. The product-page policy shall prevail over the general returns policy for all goods. For any exceptions to the table below, please refer the relevant return policy for the specific item on the product page. Curega Healthcare is directly purchase items from the company /manufacturers /brands All the terms and conditions follow by the under as per their standards of return and refund by their service centers because we are selling 100% original products .
The return policy is divided into two parts; read all sections carefully to understand the requirements and cases for accepting returns.
Part 1-Category, Window return and possible actions
Category
Returns Window, Potential Behavior and Conditions (if any)
Food Product: All Kind of product. 10 days
Replacement (IF wrong Shipment /Manufacturing defect Only)
All Food Products
10 days
Replacement only
Returns shall be eligible for food product.
If a flaw is found within the Returns window, no additional cost will be paid to repair the same product. If no fault is reported or the problem is not detected within 10 days of delivery or deployment, you will be directed to a brand service center to address any subsequent problems.
In any case, it will only have one substitution.
NO Return Categories Same Product and colour Different
No Returns categories Many goods are not returnable in the above categories, due to their design or other factors.
Part 2 – Returns Pick-Up and Processing
Category Conditions
Correct Product IMEI / name / image / brand / number of series / numbers of article / bar code should suit and MRP tag should be undetached and clearly visible.
Unused Product The product should be unused, unwashed, unsoiled, with no stains, and seals / return tags / warranty seals (where applicable) with non-tampered quality check. The computer should be updated before returning a Mobile / Laptop / Tablet, and the Screen Lock (Pin, Pattern or Fingerprint) should be disabled. Apple devices must have iCloud lock disabled.
Undamaged Product The product should be undamaged without any scratches, dents, tears or holes (including SIM trays / charging port / headphone port, back-panel etc.)
Undamaged Packaging The initial packaging / box for the drug should be undamaged.
Brand Warranty All brand warranty Provide by manufacturer in condition of replace or refund .
Return Days 5 to 10 days
The field executive will refuse to accept return if any of the conditions set out above are not met.
For any goods to be refunded, the refund will be issued once the vendor receives the returned product.
Part 3 – Rules for a successful Return
• In some cases where the company is unable to process a replacement for whatever reason, a refund is given.
• You will receive a refund (on the spot refund for cash-on-delivery orders) during open box deliveries while accepting your order, if you have received a different or damaged product. Once you have approved an open box delivery, no request for return will be handled, except for fabrication defects. In such instances, certain general conditions of replacement / return unique to the category should apply.
• Any product related problems for Equipment will be reviewed by an authorized service staff (free of charge) and attempted to be resolved by removing the defective / defective part of the product. Complete replacement will only be offered in situations where service personnel assume that the issue will not be fixed by removing the faulty / defective part.
• If Customer Click Ok At The Time Of Delivery It Mean Product Is Okay And No Need To Return i.e. model , item , qty , seal.